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AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version | Definity
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PO Box 95709
Hoffman Estates, IL 60195
(847) 781-9475



Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support

Uniquely qualified on Avaya voice and data services, network infrastructure installation,
structured cabling, paging and equipment relocations.

Avaya Voice / Data Services
Network Infrastructure
Structured Cabling & Paging

Avaya IP Office News


Congratulations to Glenn Bishop on recertifying as an ACSS-SME on April 1, 2014 (he had until mid May). He was first certified back in 2010. In case you haven't seen the other news, Glenn certified as an SSCA from The SIP School in March, as well. You can read all about that on our blogpost. Rest assured that whether installing or servicing an Avaya IP Office, you will have the best support with Glenn. With so many years of experience (he's worked on IP Office since it first came out in 2002) and certification, he is the go to guy for many Avaya Business Partners nationwide for installation and support.

We recently had the chance to buy out an IP Office system from a client who was moving to another building, but had a phone system already in place there. This system was installed by another Avaya Business Partner in the area. It was a great price for gaining inventory to use for our maintenance customers. The system came with 40 5410 phones. We've already sold some of the 5410's at a good price to one of our client's who had those type phones and are expanding. Anyone else interested?

Avaya 54xx digital phones became End of Sale by Avaya August 1, 2011. See the Avaya notice https://downloads.avaya.com/css/P8/documents/100134045 These phones continue to be popular, even though they are now only avaialable as used equipment. Yes, they are cheaper than the newer digital phones,and some say they have a better sound quality than the new phones. One of our client's, who is an intellectual property lawyer with his own patents in electronics, swears by the 54xx phones. We had him try all the new IP phones as well as the digital 14xx series and the 9508. Who are we to judge? We prefer the new phones.

Merlin MAGIX News

Since October 2, 2006 the Merlin Magix system became End of Sale. See the Avaya notice https://downloads.avaya.com/css/P8/documents/100019584 We provide a lot of remote support for the Magix systems nationwide. http://bishopcomputer.com/ip-office-remote-support.html We provide troubleshooting and programming. Companies still cling to this system. While it is a solid work horse, it is old technology, dating back to the '80's. The best move would be to upgrade to an IP Office, using the Magix 44xx phones. It's a cost effective way to get into the new technology, getting your phone system to work for you. Then, when cash flow permits, you can change out old phones withthe new digital sets, utilizing different features available on the new phones, such as visual voice. Here's a picture of a Magix upgrade to IP Office with the 44xx phones http://www.pinterest.com/pin/566327721862128913/

Partner ACS News

Since November 8, 2010 the Partner ACS system became End of Sale.See the Avaya notice http://downloads.avaya.com/css/P8/documents/100089943
These popular systems were simple to use. We still support these products, but we usually don't carry much stock, as they tend to go fast. We can still get parts through the used market, for the most part. Some are harder to come by. Check out our Partner ACS page. Our first phone system here was a Partner. Great system that lasted many years. http://bishopcomputer.com/partneracs.html On that page in the Partner ACS area, we also have the "How to use your Partner Phone" guide, basically how to program for users. There is also an upgrade path to Avaya IP Office if you have the Partner ACS phones, and you can visit that at the top part of the Partner page.

Miscellaneous News

Projects this month:

  • Rack and stack of an Avaya G450, cutover and first day of business for another Avaya Business Partner. *Remote hands
  • Structured cabling - 12 Cat 6 and 15 Cat 5e runs
  • Preparing a game plan with a local small Avaya Business Partner, who is upgrading their customer's older IP Office and Voicemail Pro to the latest R9.0, adding another IP Office and Voicemail Pro for resiliency, and adding 175 IP endpoints and IP phones throughout the customer's many locations, in the next week or so.

Avaya Professional Sales Specialist
Avaya Certified Support Specialist
SSCA - SIP School Certified Associate


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