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AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version
Avaya Ethernet Routing Switches | Network Infrastructure | Structured Cabling

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IP Office NEWS

New IP Office
Information site

IP Office Remote and
On Site Support

Avaya authorized reseller
Certified & Experienced

Always verify that your sales / service vendor is an authorized Avaya Business Partner
We are in the
Chicago IL area




























20 years in service















Avaya Telephone
Technical Services

Remote Support























































Schaumburg, IL
(847) 781-9475

Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support

Uniquely qualified on Avaya voice and data services, network infrastructure installation, structured cabling, paging
and equipment relocations.

September 20 , 2017
Avaya Voice / Data Services
Network Infrastructure

Structured Cabling & Paging



What's new in Avaya IP Office? IP Office R10.1 is now available!

Avaya IP Office News

Avaya IP Office R10.1. You'll need your SSO login to download.

What's new in IP Office R10.1?
  • IP Office Integrated Contact Reporter (ICR)
  • Media Manager
  • WebServices API (CTI)
  • WebManager granular access
  • Hypervisors
    • Hyper-V
    • AWS
    • KVM (Cloud)
  • Multiple Appearance DN (MADN)
  • 3 rd Party Database access (SE)
  • Digital Station module update and refresh (DS30B2 and DS16B2)
  • DECT 3730 and 3735 support
  • Scopia Interop – XT 4300 and 7100 support
  • J129 Personal Contacts
  • Security PIN enhancement and EASG
  • Open API/SDK enhancement
  • Service Monitoring API
  • Ringtone on Transfer
  • Simplified Mobile Access
  • Delayed Hotline
  • User button/pickup privacy
  • SIP trunk Users to User information
  • Ringback button for on call status (oneX portal)
  • Transfer between two calls (oneX portal)
  • Outlook Plug-In and LDAP Contacts


Old phones no longer supported on IP Office R10

  • 4600 IP Series - EOS 5/2009
  • 5400 Digital Series - EOS 8/2011
  • 5600 IP Series - EOS 11/2010

LICENSING on Avaya IP Office R10 must all be at R10 PLDS

Avaya IP Office R 10 is at Service Pack 5

Avaya IP Office R9.1 is at Service Pack 12


Check out our Avaya IP Office Page for more information


Just FYI: We are SIP certified. Let us help you with SIP on your Avaya IP Office! http://bishopcomputer.com/ip-office-sip.html



The Avaya Ethernet Routing Switch 3500 series has a download, v5.3.3.
Our website address for the ERS 3500 is http://bishopcomputer.com/avaya-ers-3500.html

What's new in release v5.3.3?
Avaya Ethernet Routing Switch 3500 v5.3.3 Series Release Notes

Software Release v5.3.3

Document Collection - Avaya Ethernet Routing Switch 3500 Series, Release v5.3.2 includes the following:

  • Regulatory Information - Avaya Ethernet Routing Switch 3500 Series
  • Documentation Roadmap - Avaya Ethernet Routing Switch 3500 Series
  • Fundamentals - Avaya Ethernet Routing Switch 3500 Series
  • CLI Commands Reference
  • Quick Install Guide - Avaya Ethernet Routing Switch 3500 Series
  • Getting Started - Avaya Ethernet Routing Switch 3500 Series
  • Installing the SFP, SFP+, and XFP transceivers on Avaya Ethernet Routing Switch 3500 Series
  • Installing Avaya Ethernet Routing Switch 3500 Series Job Aid
  • Configuration - Layer 2 - Avaya Ethernet Routing Switch 3500 Series
  • Configuration - System Monitoring - Avaya Ethernet Routing Switch 3500 Series
  • Configuration - IP Routing and Multicast - Avaya Ethernet Routing Switch 3500 Series
  • Configuration - Quality of Service - Avaya Ethernet Routing Switch 3500 Series
  • Security - Avaya Ethernet Routing Switch 3500 Series
  • Troubleshooting - Avaya Ethernet Routing Switch 3500 Series
  • Logs Reference - Avaya Ethernet Routing Switch 2000, 3000, 4000, 5000 Series and Virtual Services Platform 7000 Series



Merlin MAGIX News

Since October 2, 2006 the Merlin Magix system became End of Sale. See the Avaya notice https://downloads.avaya.com/css/P8/documents/100019584 We provide a lot of remote support for the Magix systems nationwide. http://bishopcomputer.com/ip-office-remote-support.html We provide troubleshooting and programming. Companies still cling to this system. While it is a solid work horse, it is old technology, dating back to the '80's. The best move would be to upgrade to an IP Office, using the Magix 44xx phones. It's a cost effective way to get into the new technology, getting your phone system to work for you. Then, when cash flow permits, you can change out old phones withthe new digital sets, utilizing different features available on the new phones, such as visual voice. Here's a picture of a Magix upgrade to IP Office we did with the 44xx phones http://www.pinterest.com/pin/566327721862128913/

Partner ACS News

Since November 8, 2010 the Partner ACS system became End of Sale. See the Avaya notice http://downloads.avaya.com/css/P8/documents/100089943
These popular systems were simple to use. We still support these products, but we usually don't carry much stock, as they tend to go fast. We can still get parts through the used market, for the most part. Some are harder to come by. Check out our Partner ACS page. Our first phone system here was a Partner. Great system that lasted many years. http://bishopcomputer.com/partneracs.html On that page in the Partner ACS area, we also share the "How to use your Partner Phone" guide, basically how to program for users. There is also an upgrade path to Avaya IP Office if you have the Partner ACS phones, and you can visit that at the top part of the Partner page.

Miscellaneous News


Avaya Professional Sales Specialist APSS-SME and APSS-IPOCC
Avaya Certified Support Specialist ACSS-SME
Avaya Professional Design Specialist for Contact Center Select APDS-ACCS
SSCA - SIP School Certified Associate  


Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.
Avaya, Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix, Intuity and Audix are registered trademarks of Avaya, Lucent Technologies, and AT&T.