Bishop Computer Technical Services


Technical Services

  • Network Infrastructure
  • Structured Cabling
  • Relocation Services
  • Avaya Telephone Systems

Experienced and Certified, a Winning Combination!

Bishop Computer Technical Services certificationsExtreme Networks Authorized Partner

Home  |  Qualifications & Experience  |  Service  | Technical Phone Support   |  Voice~Data~Videoconferencing |   Contact Us  
AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version
Extreme Networks / Avaya Ethernet Routing Switches | Network Infrastructure | Structured Cabling

Avaya Business Partner logo

Extreme Networks Authorized Partner

Avaya IP Office R8.1 Service Pack 11
Avaya IP Office support
Avaya IP Office installation

Avaya Ethernet Routing Switch 3500 Series
A perfect fit with Avaya IP Office!

AVAYA IP Office 10 available now!

IP Office installation manuals listed here

Avaya Business Partner
Avaya IP Office Telephone Systems
Installation Programming Service Support Repair
IP Office Definity Merlin & Partner ACS 24 hour technical service support.

Experienced and Certified - a winning combination!


Avaya IP Office REMOTE Technical Support
Avaya IP Office REMOTE Programming

Bishop Computer Technical Services

Extreme Networks Authorized Partner


IP Office R7.0 info
IP Office R8.0 info
IP Office R8.1 info
IP Office R9.0 info

Avaya IP Office Sales
IP Office VPN
Avaya IP Office support
Avaya IP Office Service Support
Avaya IP Office Programming
Avaya IP Office remote support
Avaya IP Office phone support
Avaya IP Office Installation

Avaya IP Office SIP
Avaya IP Office Remote Support Nationwide

A credential report can be sent to you verifying certification from Avaya. Don't just take someone's word that they are certified.

Avaya Professional Sales Specialist
Avaya Certified Support Specialist
SSCA - The SIP School Certified Associate

Technical remote phone support for Avaya phone systems available... [more]


161 6 IP Phone
1608 IP Phone
1608/1616 User Guide

1616 IP Phone with button module 32bm
1616 IP Phone with side car

Wiring and Fiber Optic Installation for Voice and Data Networks















avaya 9508
9508 Digital Phone - no labels
9500 Series User Guide

9650C IP Phone - Color display - no labels
9600 Series User Guide


















Schaumburg, IL
(847) 781-9475



Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support


IP Office implementation

Avaya IP Office Communications Server Solutions
Installation Programming Service Support Repair
VoIP / VPN Expertise

IP Office Release R8.1 Service Pack 11



IP Office IP500v2

IP Office 8.1 product brochures (pdf)


IP Office R8.1 Service Pack 11

IP Office 8.1:
The most important element of this release is the ability to serve the midsize enterprise segment (100 to 1,000 employees) with the introduction of the Linux-based IP Office Server Edition.

Server Edition accommodates up to 1,000 users at a single site, and can network up to 1,000 users across 32 sites. Server Edition also allows for centralized licensing and management, for most cost-effective application deployment and system management.
Avaya IP office Server Edition

The IP Office 8.1 release also includes:

  • Avaya Flare® Experience completes an industry-leading unified communications offer that includes Flare Communicator (UC-rich softphone); Avaya one-X Portal; Avaya one-X Mobile Essential and one-X Mobile Preferred.
  • IP Office Support Services for enhanced reseller/partner service offerings backed by Avaya’s industry standard support model.
  • Avaya ERS 3500 Series Ethernet Switches designed specifically for IP Office and small and midsize enterprise segment customers with a list price up to 50% lower than equivalent models in existing portfolio

IP Office 8.1 Feature Pack 1:
IP Office Feature Pack 1 builds on the 8.1 release to provide a host of powerful new real-time collaboration capabilities. Included in the Feature Pack are:

  • Avaya Radvision Scopia® integration for world-class video conferencing. From desktop and mobile video collaboration clients to room-based Multi-point Conferencing Units (MCU), Scopia solutions provide exceptional video options for midsize enterprises.
  • Avaya Flare® Experience enhances the Flare Communicator capabilities included in Release 8.1. Flare Experience for Apple iPad and Windows devices includes two-way video conferencing, one-touch voicemail access and share presence (on iPad)
  • Microsoft Lync integration to enable Lync users to seamlessly control calls from the Lync interface (including click-to-dial, directory access and more).
  • Enhanced Mobility through a new IP DECT phone and increased capacity for DECT 4 base stations
  • Simplified Deployment of Avaya one-X Mobile Preferred
  • New ATM v2 and Combo Card ATM v2 for improved voice with reduced noise and echo for analog trunks
  • IP Office Server Edition and Preferred Edition enhancements such as improved back-up/restore options and Contact Store support (for Server Edition and Linux-based Preferred Edition)
  • Remote Services enhancements that now utilize remote access for IP Office, the UC Module, Preferred Edition server, Advanced Edition server and other servers
  • SSL / VPN enhancements


IP Office Basic Edition PARTNER® Mode

The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small businesses.

PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.

PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.

PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more.

PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599).

PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported.

PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones.

PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number of hours of storage:

• 2-ports = 15 hours of storage
• 4-ports = 20 hours of storage
• 6-ports = 25 hours of storage

System Capacities PARTNER Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):

100 Telephones:
• Up to 100 digital telephones (1400 Series, 9500 Series, T-series and M-Series telephones)
• Up to 100 analog telephones
• Up to 18 PARTNER ETR telephones (additional non ETR telephones can be added total to reach system capacity)
64 Trunks:
• Up to 32 analog CO lines
• 1 PRI/T1 (24 lines)
• Up to 20 SIP lines
• can support up to 72 trunks, but not simultaneously

IP Office Basic Edition Mu-Law
When the IP500 V2 containing a IP Office Mu-Law SD card is first started, it will boot-up as "Basic Edition", which has the same look and feel as PARTNER Mode, supporting out of the box operations, two intercom buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic Edition" makes starting and using the system quick and easy.

IP Office Essential Edition
Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as "Essential Edition" which is the way that IP Office Essential Edition works, looks and feels in Release 7.0.

An IP500 V2 system can be converted from its current mode to run in IP Office Essential Edition using IP Office Manager. For IP Office Release 8.0 and higher, the system also requires an Essential Edition license to run in IP Office Essential Edition.


ipo capacity

1. 100 Extension in 3-digit extension numbering mode only. 48 extensions in 2-digit extension numbering mode. · In non-IP Office Essential Edition the system assumes that the base control unit is always fully populated with up to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit. If the system extension limit has not been exceeded, any remaining extension numbers are assigned to additional phantom extensions.
2. Non-IP Office Essential Edition systems support 3 SIP channels without licenses. Additional channels up to the limit require licenses. IP Office Essential Edition systems require licenses for all channels. In all modes, voice compression hardware resources are also required for SIP support.
3. Non-IP Office Essential Edition systems do not support both BRI and PRI trunks in the same system. IP Office Essential Edition systems support both BRI and PRI trunks in the same system. Non-IP Office Essential Edition systems are restricted to 12 BRI channels regardless of the BRI hardware installed.
4. Non-IP Office Essential Edition systems are to 1 single-port PRI card.
5. Capacity is dependent on licenses, voice compression resources and available bandwidth.

FEATURE Support Summary

ipo feature


  • Essential Edition
    For Release 8.0 and higher, this license is required for IP500v2 systems to run in IP Office Essential Edition. It is therefore a pre-requisite to the Preferred Edition and Advanced Edition licenses on those systems.
  • Essential Edition Additional Voicemail Ports
    For IP500 V2 only. Unlicensed, the Embedded Voicemail provided by the system supports 2 simultaneous connections and 15 hours of storage. This can be expanded up to 6 channels by the addition of licenses, each of which enables an additional two channels. For IP Office Release 7.0+ each license also enables an additional 5 hours of storage.
  • Preferred Edition (Voicemail Pro)
    This license enables support for Voicemail Pro as the IP Office's voicemail server with 4 voicemail ports. The Preferred Edition license allows the voicemail server to provide the services listed below. For IP Office Release 8.0 and higher, an Essential Edition license is a pre-requisite for this license on IP500 V2 systems.
· Mailboxes for all users and hunt groups.
· Announcements for users and hunt groups.
· Customizable call flows.
· Call recording to mailboxes.
· Campaigns.
· TTS email reading for users licensed to Mobile Worker or Power User profiles.
· Use of Conference Meet Me functions on IP500 and IP500 V2 systems.


1. In a Small Community Network, each system supported a Voicemail Pro server, whether centralized or distributed, requires its own Preferred Edition license. For IP Office, all other systems in the network using the centralized server for voicemail will be provided with a virtual Preferred Edition licenses from the central system. This virtual license can be used as the pre-requisite for any user profile licenses required on those remote systems.

2. For a IP500 V2 system fitted with an C110 Unified Communications Module, the presence of the card acts as an automatic Preferred Edition license. It also enables a total of 24 voicemail ports.

  • Advanced Edition
    This license enables the additional features listed below. A Preferred Edition license is a pre-requisite for this license. For IP Office Release 8.0 and higher, an Essential Edition license is also a pre-requisite for this license on IP500 V2 systems.
· Support for Customer Call Reporter including 1 supervisor.
· Voicemail Pro database interaction (IVR).[1]
· Voicemail Pro call flow generic TTS (8 ports).[1] [2]
· Voicemail Pro Visual Basic Scripting.[1]
· Voicemail Pro call recording to ContactStore.[3]


1. Only supported on Windows based Voicemail Pro servers.

2. Provides up to 8 ports of generic TTS for use with Speak Text actions within Voicemail Pro call flows. Not used for user TTS email reading. Not supported for Linux based voicemail servers.

3. Note: In a Small Community Network using centralized voicemail, this license only enables ContactStore support for the central IP Office. Remote IP Offices in the network require their own Advanced Edition license or a VMPro Recordings Administrator license.

  • Server Edition
    IP Office Server Edition is a Linux-based, networked telephony solution that can consist of multiple servers. Each server can host a number of different applications depending on the server's role; Server Edition Primary Server, Server Edition Secondary Server and Server Edition Expansion System (L). Cost effective growth - up to 1000 users at a single site or across 32 locations. Comparable to the Preferred Edition, but starts with 2 voicemail ports instead of 4.
    • Supports up to 1,000 users on a single site
    • Centralized licensing and centralized management
    • Expanded voice ports – up to 100
    • Full redundant back-up (i.e. with optional secondary server)
    • Full “Meet me” audio conferencing w/user passwords
    • Unlimited multi-level auto attendant
    • Resilience built in, redundancy built up (including voicemail)
    • VPN phone ready, limited to system capacity
    • Call recording
    • Ability to add user solutions – Desktop on mobile device, HD video conferencing, IM/presence, calendar mining, Outlook & Salesforce integration
    • Advanced Edition not available on Server Edition.

      Avaya IP Office Server Edition







Bishop Computer provides technical remote service support (as well as onsite service support in the Chicago to lower Wisconsin areas). We've installed over 300+ IP Office systems and serviced many more.

We can help with:
Diagnosing a problem on your IP Office system
Upgrading IP Office
Programming IP Office system & voicemail
IP Office Training
Network Infrastructure related to phones including QoS and VoIP


Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.

Avaya, Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix, Intuity and Audix are registered trademarks of Avaya, Lucent Technologies, and AT&T.