IP Office Solutions
Programming Service Support Repair
VoIP / VPN Expertise
IP Office R11.1
because your Avaya IP Office isn't programmed or even
installed correctly? We can help with that!
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Authorized Avaya Reseller
IP Office has come a long way since first being introduced back
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Avaya IP Office Platform is a cost-effective system that supports
a mobile, distributed workforce with voice and video on virtually
any device. IP Office is an integrated, modular communications solution
that scales up to 3000 users and 150 locations in a multisite network
with resiliency. Match a deployment model to infrastructure needs
from simple appliances to dedicated servers to virtualized software
in a data center. Improve customer experience and contact center
agent efficiency with powerful, affordable multichannel functionality
for voice, email, fax, SMS, and web chat. The solution combines
collaboration software plus multichannel contact centers, networking,
security and video.
is an IP Office to meet the needs of any small and midsize business.
From the smallest enterprise with essential team engagement and
mobile requirements, scaling up to sophisticated large enterprises
requiring high levels of resiliency to support their customer engagement
Office Select -
For robust large scale team, mobile, and customer engagement with
higher resiliency on a software-based solution.
- For robust team, mobile, and customer engagement on a software-based
- For robust team, mobile, and customer engagement on a simple-to-deploy
- For essential team and mobile engagement on a simple-to-deploy
Edition - For simple individual engagement on a simple-to-deploy
Office continues to evolve with Release 11. There have been significant
advancements in security and resiliency, particularly for those
that are interested in moving to cloud deployments. Avaya offers
solutions from pure premises deployments, to pure cloud deployments.
This offers flexibility for customers to start with a premises-based
solution, move to cloud as a resiliency option, or start in cloud
and still have resiliency on premises. As an added benefit, customers
who are familiar and accustomed to analog line appearances, as with
key system, may now deploy SIP trunks and program line appearance
buttons on their phones. SIP Line Appearance will be supported on
Essential Edition, Server Edition, Select and Powered By solutions.
This makes it easier to migrate smaller businesses with analog line
appearance to SIP trunked systems while preserving their user experience
and business processes.
resiliency and security
IP Office provides high-availability and secure communication without
the high costs and complexities of managing additional servers in
their network. Customer locations may have automatic backup, active
calls stay connected, no idle hardware needed. R11.0 introduces
WebRTC Gateway resiliency with IP Office Select; providing High
Availability (HA) to WebRTC users.
Media Manager will be the primary recording/archiving solution with
R11. Media Manager in R11.0 enforces migration of Contact Recorder
data as part of the R11.0 upgrade. Media Manager search capabilities
are improved for both Administrator and User with R11.0. Contact
Recorder is no longer supported with IP Office R11.0 and is not
part of the R11.0 software. (There is no migration of Contact Store
data with R11.0.)
ease of use and enhancing the user experience, the new IP Office
Web Client is a WebRTC based client that facilitates audio, video,
Instant Messaging and Presence based collaboration between users
in either a Chrome browser-based environment (Windows or MacOS)
or as a standalone Windows client.
of the new J169 and J179 IP phones will be added with R11.0. These
two new IP phones will address the need for everyday voice communications.
The Vantage Basic software client will also be supported and will
introduce the all glass Vantage device to the Midmarket.
will also start the introduction of the Avaya Equinox™ client on
IP Office. With R11.0 the Avaya Equinox™ client will be supported
on IP Office as a softphone only (audio and video calling). Instant
Messaging will be provided via Zang™ Spaces, presence will be provided
via the IP Office core and there will be optional subscription available
to Avaya Equinox™ Meetings Online for multi-party audio / video
/ web conferencing.
the Avaya Equinox™ 3.4 client will be a common client across both
of Aura and IP Office (R11) platforms in the May timeframe – it
is very important for all to understand that the client capabilities
will vary, depending on the platform that the client registers to.
This is down to different underlying architectures in each case.
of New Features Delivered in IP Office Release 11.0
Market Expansion and Mid Market
COM: Cloud Operations Manager • Avaya Equinox™ client
Support for J169 and J179 IP Phones
Vantage Basic client
IP Office Web client
HA improvements for Select
Manager Phase 2
Trunk Line Selection
Features, licensing processes update and requirements
Note: Features listed are available
worldwide unless otherwise specified. Not all of the features in
IP Office Release 11.0 are supported on all Editions, platforms
and phones - please see each feature's description for details.
Cloud portal APIs, SDKs and Example applications will be available
with the Powered By Avaya IP Office R3.0 Cloud release.
to IP Office R11.0
IP Office Support Services (IPOSS) customers entitled to IP Office
software updates/upgrades under a current support agreement will
be upgraded in accordance with the terms of their support contract.
operating earlier releases of IP Office software without an IPOSS
contract will need to purchase an upgrade to get to IP Office R11.0/10.1.
With the GA of IP Office R11 Avaya will provide support for the
two most current major releases. IP Office R10.1 and IP Office R
11, will be considered the two major releases. Avaya will provide
support for R10.1 and R11 via the standard software service pack
process going forward. Avaya will no longer provide support for
IP Office R9.1 and IP Office R10.0
OS and Browsers
System Editions and Service Packs
|Windows 7 32/64
||Pro (SMB), Enterprise
|Server 2012 R2
|Standard and Essentials
Server 2008R2 (64 Bit) is
no longer supported
(1) These browsers update on a 6-week cycle with most users automatically
updated within two weeks. IP Office will aim to support future versions
of these fast release browsers to the extent possible as tested
(2) Only on Server 2012 (note
Server2012R2 supports IE11)
(3) TBDs for Safari 10 will
be updated post GA version of the R11.0 Offer document
(4) Contact Recorder is no longer
supported with R11.0.
and features supported on the platform will be modified with the
IP Office R11.0 release. Supported platforms are:
V2 Control unit
Office for Linux (Server Edition, Virtualize Server Edition, Select)
Office software supports Server Edition hardware platforms; the
Dell PowerEdge R630 server and the Dell PowerEdge R230 server are
the most current servers available. The Dell PowerEdge R630 server
support was introduced with IPO 9.1.4 SP (issued September 14, 2015).
IP OFFICE 500 VERSION 2 EXTENSION CARD ETR 6 will be targeted to
end of sales in 2017. Please look forward to the End-of-Sales Notice
for further details.
may migrate to IP Office R11.0 by purchasing an upgrade for Release
10 and applying the R11.0 software, or by acquiring an upgrade as
part of their entitlement per the terms of their valid IP Office
Support Services support contract, as applicable. Customers migrating
to IP Office R11.0 will be required to have an IP500 V2 control
unit or supported servers with Server Edition. IP500 base cards,
trunk cards and expansion modules are supported with IP500 V2 control
unit and may migrate to the V2 control unit. Licenses will require
a dongle swap to move from the IP500 key card to the IP500 V2 SD
other Release 11.0 features are supported on all platforms. IP Office
R11.0 Select features are supported with Select material codes.
Trunk and Station Modules supported in IP Office R11.0:
Station V2: 16 and 30 port variants
V2: 16 and 30 port variants
PHONES for R11.0
The J129 IP Phone delivers all your essential call-handling
features in a cost-effective, affordable, yet highly functional
SIP phone. Designed for public or walk-up locations such as
lobbies, hotels, meeting rooms, student dormitories, retail
or any user with basic communication needs.
NEW on R11.0 SP1+
The Avaya J139 IP Phone is designed for users that make a low
number of calls and need a minimal feature set. The phone is
set at a low price and works well in areas such as cubicles,
visitor offices, dormitories, and classrooms.
J169 IP PHONE
The Avaya J169 IP Phone serves the need for everyday voice communications.
Designed for professionals, knowledge workers, salespeople,
call centers—all users who rely on the full range of telephony
J179 IP PHONE
The Avaya J179 IP Phone addresses the need for everyday voice
communications. Designed for users who need a full range of
telephony, productivity, and collaboration features, the phone
also works with the optional J100 Wireless Module for Wi-Fi®
connectivity and/or Bluetooth® headsets.
• Avaya Vantage™ Basic is the only version available on the 1st