| |
IP
Office 500 V2 |
IP
Office Server Edition |
| ARCHITECTURE
AND CAPACITY |
|
Architecture
/ Models
|
Basic Edition Key system and PBX features, including
voice mail, for very small businesses
Essential Edition the must haves that small
businesses need to enhance their communications with customers
and colleagues and streamline their operations (4 Remote
Worker licenses are included)
Preferred Edition for small and midsize businesses
that put a priority on real-time collaboration with sophisticated
unified communications capabilities
Advanced Edition when customer service is critical
to your business, Advanced Edition will help you track and
measure performance levels, record and archive calls for
training, and create actionable reports to ensure highest
performance |
IP
Office Server Edition adds a scalable Linux-based option
for midsize enterprise customers. It provides UC applications
on a platform that is easy to manage and seamless to upgrade.
Primary Server Provides call control, mobility,
IM and presence, and Messaging (VM Pro & Avaya one-Xฎ
Portal), centralized licensing in a single server
Secondary Server Same as primary server, but
provides additional capacity and/or resiliency
Application Server Optional external server
for Avaya one-Xฎ Portal when additional capacity is needed
Expansion System Linux server or IP Office
500 V2. The IP Office 500 V2 can also act as a local gateway
|
|
Capacities
|
Essential,
Preferred and Advanced Editions:
Up to 384 users per site
Up to 1,000 users across 32 sites
125 H.323/SIP trunks
Up to 240 PRI channels, 32 BRI channels and 204 analog
trunks (not simultaneously)
Basic
Edition:
Up to 48 users
20 SIP, 24 digital, 16 analog trunks (not simultaneously)
|
Up to 500 users per server
Up to 1,000 users at a single location or across 32
networked sites (2000 on R9 SP1)
250 H.323/SIP trunks per Server
125 H.323/SIP trunks per Expansion System
240 PRI channels, 32 BRI channels, 204 analog trunks
per V2 Expansion System (not simultaneously)
|
|
Trunk
types supported
|
Native support for analog, H.323, SIP, BRI, E1/T1/PRI |
SIP trunks are native
Analog, H.323, BRI, E1/T1/PRI are supported via an IP
Office 500 V2 |
| MESSAGING
AND UNIFIED MESSAGING |
|
Messaging
|
Essential
Edition Voice mail
Two to Six ports
Up to 25 hours of message storage
Preferred Edition Voice mail
Up to 40 ports
Up to 380 hours of message storage on UCM External
message storage limited by HDD capacity
|
Server
Edition Voice mail
Up to 100 ports on primary server
Up to 1,000 hours of message storage
|
| APPLICATIONS |
|
Recording
|
Server-based programmable call recordingrecord agent calls
for training or sales calls for replay
Call recording into voice mail requires Preferred Edition;
supports call recordings to email feature
Requires Advanced Edition for advanced tool that enables
external storage and archival for easy retrieval |
Server-based programmable call recordingrecord agent
calls for training or sales calls for replay
Call recording into voice mail requires Server Edition;
supports call recordings to email feature
|
|
Audio
Conferencing
|
IP Office Essential, Preferred and Advanced Editions support
up to 128 conference participants, with a maximum of 64
on a single call
Requires IP Office Preferred Edition for Meet Me Feature
IP Office Basic Edition supports a maximum of 64 conference
participants |
Includes 128 channels per node
Up to 4,096 users across 32 nodes
64 users per call Meet Me conference bridge for all
users
|
| FEATURES |
|
Detail
|
While
feature interactions may vary per platform, each platform
offers common functionality including:
Multiple call support
Caller ID
Answer/Hold/Unhold
Conference Creation and Management
Dial/Dial from Address Book
Avaya Flare Communicator for Windows and iPad |
|
Avaya
one-Xฎ Portal for IP Office
Browser-based portal
Call history
Message management
Provides access to a corporate LDAP directory and personal
contacts for ease of dialing
Instant Messaging and Presence capabilities standard
with Office Worker, Teleworker and Power User solutions
Telecommuter mode for full-featured home working requires
Power User or Teleworker
Avaya
IP Office Video Softphone
Point-to-point video calls with another Teleworker or
Power User on same network
|
Avaya
one-Xฎ Portal for IP Office
Browser-based portal
Call history
Message management
Provides access to a corporate LDAP directory and personal
contacts for ease of dialing
Instant Messaging and Presence capabilities standard
with Office Worker and Power User solutions
Telecommuter mode for full-featured home working requires
Power User solution
Avaya
IP Office Video Softphone
Point-to-point video calls with another Power User on
same network
|
|
Instant
Messaging/Presence
|
IM and Presence supportsend instant messages to other users;
view user availability within the system
Federated Presence with GoogleTalk
Sync with Microsoft Outlook calendar |
IM and Presence supportsend instant messages to other users;
view user availability within the system
Federated Presence with GoogleTalk
Sync with Microsoft Outlook calendar |
|
Video
|
Avaya
Flareฎ Experience Support
Avaya 1010
Point-to-point HD video collaboration
Avaya 1040
HD multi-party video collaboration for 4 participants
Avaya IP Office Video Softphone
Point-to-point HD video collaboration
HD multi-party video collaboration for 6 participants
Avaya Video Collaboration Solution for IP Office
Audio, data, HD video collaboration - one conference
Multi-party for up to 8 remote participants; (7) remote
participants with integrated room system in conference
Continuous presence video to see everyone simultaneously
PC, Mac, Android, iOS clients
Dual 720p HD room system with PTZ camera, digital micro
- phone pod, dual display support
Remote firewall traversal for desktop and mobile participants
Portal software for easy connectivity (requires Windows
PC server) |
Avaya
Flareฎ Experience Support
Avaya 1010
Point-to-point HD video collaboration
Avaya 1040
HD multi-party video collaboration for 4 participants
Avaya IP Office Video Softphone
Point-to-point HD video collaboration
HD multi-party video collaboration for 6 participants
Avaya Video Collaboration Solution for IP Office
Audio, data, HD video collaboration - one conference
Multi-party for up to 8 remote participants; (7) remote
participants with integrated room system in conference
Continuous presence video to see everyone simultaneously
PC, Mac, Android, iOS clients
Dual 720p HD room system with PTZ camera, digital micro
- phone pod, dual display support
Remote firewall traversal for desktop and mobile participants
Portal software for easy connectivity (requires Windows
PC server)
|
|
Requirements
|
IM/Presence standard with Office Worker, Teleworker or Power
User solutions
Point-to-point and multipoint HD video standard with Teleworker
and Power User solutions |
IM/Presence standard with Office Worker and Power User solutions
Point-to-point and multipoint HD video standard with Power
User solution |
| PHONES |
|
Analog
Phones
|
Supports industry standard analog phones
Avaya 6200/2500 Series Analog Phones
|
Requires
IP Office 500 V2 as a gateway/expansion system
Supports industry standard analog phones
Avaya 6200/2500 Series Analog Phones |
|
Digital
Phones
|
Essential,
Preferred and Advanced Edition:
Avaya 1400 Series Digital Phones
Avaya 5400 Series Digital Phones
Avaya T3 Series Digital Phones
Avaya M7000 Series Digital Desk phones
(legacy sets, not available new)
Avaya T7000 Series Digital Desk phones
9504, 9508 Digital desk phones
|
Requires
IP Office 500 V2 as a gateway/expansion system
Avaya 1400 Series Digital Phones
Avaya 5400 Series Digital Phones
Avaya T3 Series Digital Phones
Avaya M7000 Series Digital Desk phones
(legacy sets, not available new)
Avaya T7000 Series Digital Desk phones
9504, 9508 Digital desk phones |
|
IP
Phones
|
Essential,
Preferred and Advanced Editions:
Avaya 96x1 Series IP Phones
Avaya 9620L, 9620C, 9630, 9640, 9640G, 9650 & 9650C IP
phones
Avaya 5600 Series IP Phones
Avaya 1600 Series IP Phones
Avaya T3 Series IP Phones
Third-party SIP endpoints
Avaya 4600 Series IP Phones (excluding 4606 and 4624 desk
phones)
Heritage Nortel 1100 and 1200 IP Phones (in SIP mode)
(excluding 1110E, 1165E, 1210) |
Avaya 96x1 Series IP Phones
Avaya 9620L, 9620C, 9630, 9640, 9640G, 9650 & 9650C IP
phones
Avaya 5600 Series IP Phones
Avaya 1600 Series IP Phones
Avaya T3 Series IP Phones
Third-party SIP endpoints
Avaya 4600 Series IP Phones (excluding 4606 and 4624 desk
phones)
Heritage Nortel 1100 and 1200 IP Phones (in SIP mode)
(excluding 1110E, 1165E, 1210) |
|
Softphones
|
Avaya IP Office Receptionist |
Avaya IP Office Receptionist |
|
Conference
Phones
|
Avaya B149/B159 Analog Conference Phones
Avaya B179 IP Conference Phone
Third-party endpoints |
Avaya B149/B159 Analog Conference Phones
(requires an IP Office 500 V2 as a gateway)
Avaya B179 IP Conference Phone
Third-party enpoints |
|
Mobility
|
Essential,
Preferred and Advanced Editions:
Avaya 3616, 3641, 3645 IP Wireless Phones
Avaya 3701/11 IP DECT Phones
Avaya 3720/25 DECT R4 Phones |
Avaya 3616, 3641, 3645 IP Wireless Phones
Avaya 3701/11 IP DECT Phones
|
| NETWORKING |
| Standards |
SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1 |
SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1 |
|
Transparency
|
H.323
Multi-site Networking
Maximum of 1,000 users (system wide)
Maximum of 32 sites
H.323
networking features:
Absent text message
Anti-tromboning
Busy lamp field
Call back when free
Call pickup
Caller ID
Camp on
Centralized attendant
Centralized call log
Centralized voice mail
Distributed Hunt Groups
Hot Desking across network
Internal and central directory
Message Waiting Indication
Handset Paging
Distributed voice mail
QSIG
features:
Calling & called name & number
Call hold
Call setup
Call transfer
|
H.323
Multi-site Networking
Maximum of 1,000 users (system wide)
Maximum of 32 sites
H.323
networking features:
Absent text message
Anti-tromboning
Busy lamp field
Call back when free
Call pickup
Caller ID
Camp on
Centralized attendant
Centralized call log
Centralized voice mail
Distributed Hunt Groups
Hot Desking across network
Internal and central directory
Message Waiting Indication
Handset Paging
Distributed voice mail
QSIG
features:
Calling & called name & number
Call hold
Call setup
Call transfer
|
|
Requirements
|
Essential, Preferred or Advanced Editions
Multi-site software license
Adequate VCMs |
Server Edition license on remote Expansion Systems
|
| MISCELLANEOUS |
|
Failover
|
Based on the resiliency of the existing multi-site network.
All software-based
Distributed, resilient voice mail
For single sites, a duplicate system can be added to provide
full redundancy
A simple check box at installation allows designation
of which site backs up the other in the event of an outageno
additional server required |
Based on the resiliency of the existing multi-site network.
All software-based
Distributed, resilient voice mail
For single sites, a duplicate server can be added to provide
full redundancy of up to 1,000 users
A simple check box at installation allows designation
of which site backs up the other in the event of an outage |
