Remote Phone Service
Avaya IP Office remote support

On site service - Chicago to Milwaukee areas

Avaya Business Partner
Technical services for Avaya IP Office Partner Merlin Definity phone systems - Relocation - Networks - Cabling

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Avaya programming
Avaya phone support
Avaya installation

IP Office R11.1 available NOW!

IP Office sales
IP Office support
IP Office service
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IP Office phone support
IP Office installation
IP Office training
IP Office remote phone support
IP Office troubleshooting
IP Office VPN phone
IP Office upgrade
IP Office technical support
IP Office implementation

PO Box 95709
Hoffman Estates, IL 60195
(847) 781-9475
EMAIL

Onsite areas served:

Nationwide technical remote phone support

TECHNICAL SERVICES
CALL 847.781.9475

Experienced and Certified - a winning combination!

Avaya | Networks | Cabling | Relocations | Voice & Internet Circuits

PRICING PAGE

TELEPHONE TECHNICAL SERVICES
Avaya phone systems
IP Office - Partner - Merlin - Definity
Authorized Avaya Business Partner

• Avaya IP Office
• Avaya Partner ACS

• Plan and prepare for cut dates to minimize outages to customers
• Relocation can involve multi-vendors and circuit turn-ups
• Moving offers opportunity to upgrade or migrate to a new system

Additions

• Add trunk or station capacity
• Add Licensing* for features

Programming

• Call routing
• User function programming

Moves Adds Changes (MAC)

• New hires or moving users
• Setup new mailboxes or administer old ones

Upgrades

• Install or update new firmware or software
• Install or update user application software

Repairs and Troubleshooting**

• Diagnose troubles
• Find resolutions

Consulting with telephony and networking

• Review trends and features that may enhance business
• Discuss VoIP options and network capacity

User training on phones and voicemail

• Phones and phone features
• Voicemail access and messaging features
• Desktop Applications

Basic administrative training

• Add users
• Reset user and voicemail passwords
• Administer directories

NETWORK TECHNICAL SERVICES
Network Infrastructure

Design / Analysis

• Core infrastructure
• Requirement development

Review / Evaluate

• Audit current design
• Address critical concerns

Implement

• Pre-configure and install components
• QOS layer setup
• VLAN
• Lab testing for rollout

Testing

• Post evaluation
• Performance acceptance

WAN / Service Providers

• Work with service providers
• Develop requirements
• Test and turn up
• Managed services for QOS
• Assure testing endpoint connections
• Post troubleshooting

CABLING TECHNICAL SERVICES
StructuredCabling
(low voltage)

Copper / Fiber

• Upgrade cabling to Category design specifications
• Backbone Campus
• Certify Cable Performance

Design / Analysis

• Core infrastructure
• Requirement development

Wire Centers

• Design a wire center to suit
• Professional Quality Products
• Enclosures to Secure Assets

Cable Management

• Ladder racks and pathways
• Structured Design

RELOCATIONS
Relocate Company Network & Telephone Equipment

• Plan well in advance!
• Circuits can take 30-45 days to get installed.
• Evaluate new site infrastructure.
• Often the cabling is abandoned and even cut out.
• Are jack locations where you need them or adequate?
• Consider offers for voice and data service.
• Is it time to invest in building a solid network for voice and data?
• New switches
• Converge VoIP (voice) and data
• Ready for move in date and cutover.

Voice & Internet Circuits

We partner with a company that can evaluate your phone and internet circuits. They can provide a side by side comparison of your current bill vs your new savings. They can consult with you on just a few lines or multiple locations connecting your voice and data traffic.

Circuit types available:

• Phone Lines
• Internet Circuits
• PRI Circuits
• Integrated Circuits
• MPLS
• VoIP
• SIP Trunks
• Managed and Monitoring Services

Call us at (847) 781-9475 for information