Avaya IP Office Contact Center

Avaya Business Partner
specializing in serving the Small to Medium Business arena.

847.781.9475

Microsoft Partner
Dell Partner

EMERGENCY SERVICE AVAILABLE

Technical remote phone service support for Avaya phone systems available... [more]

IP Office R10 SP1 available NOW.

Avaya Ethernet Routing Switch 3500 Series
A perfect fit with Avaya IP Office!

Avaya Equipment installed

• Avaya ERS 3500 series
• Avaya ERS 4800 series

Tweets by @bishopcomputer

PO Box 95709
Hoffman Estates, IL 60195
(847) 781-9475
EMAIL

Onsite areas served:

Nationwide technical remote phone support

Avaya IP Office Contact Center

Please go to our sister site for more complete information about Contact Center
http://www.ip-office-support.com/ip-office-contact-center.html

Avaya IP Office Contact Center, a more robust, enterprise class contact center solution than the CCR solution (IP Office Advanced Edition) that is currently available. CCR uses historical data, which is a fantastic tool for a lower cost contact center solution. But for those companies that need a more robust, skills based routing solution, Avaya has introduced the Avaya IP Office Contact Center, perfect for small to medium companies who need that higher level of reporting than CCR.

First of all, we hold the APSS-Avaya IP Office Contact Center sales certification and the APDS-Avaya Contact Center Select Sales/Design certification.

Complete End-To-End Customer Service Strategies

• With Avaya IP Office Contact Center, you can implement a complete end-to-end customer service strategy to make your business a customer’s first choice. This fully integrated suite can deliver a variety of values and benefits to the customer, such as:
• Maximizing the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities
• Stronger customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
• Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
• Increasing first contact resolution (i.e. “I’m calling you today about the e-mail I sent yesterday”)
• Enabling your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues

Highlights at a Glance

• Flexible media distribution
• Integrated multi-channel customer contact solution for voice, e-mail, and web cha
• Customer prioritization
• Skills-based routing
• Voice and self-service solutions
• Enhanced outbound campaigns
• Telemarketing
• Online monitoring
• Historical reports
• Interactive Voice Response (IVR)
• Call Recording
• Remote workers

Capacities

For more information check out the Avaya IP Office Contact Center Brochure and the Avaya Contact Center Select Brochure

Experienced and Certified - a winning combination!